The Service Desk is at the front line of excellent end user support. We understand that a properly staffed and resourced service desk is essential to the successful delivery of support services.
We continue to invest in the best people and technology to ensure our service desk continues to offer a first class service, but we realise that many organisations do not have the resources to set up a high quality service desk that will be effective immediately and operate to the highest standards.
We offer a range of Service Desk Outsourcing services that make it easy for you to quickly benefit from the increased levels of service, efficiency and user satisfaction that are associated with the operation of an ITIL-compliant service desk - whatever your size and requirements:
Onsite Service Desk
- In addition to providing onsite personnel to staff a service desk at your premises, we will help you define the standards, services and procedures governing its operation, including how it liaises with your own IT department.
Remote Dedicated Service Desk
- A more cost effective option is to run a dedicated service desk at our premises. It will be staffed by dedicated personnel whom your users will get to know and, if required, could be accessed via a dedicated phone number and internal email addresses. If your users are based across many locations, this will be the most suitable solution.
Shared Service Desk
- For customers with a small user population, a dedicated service desk may be cost prohibitive. Therefore, as an affordable alternative, the shared service desk provides access to our main service desk. Our support engineers can then assign the issues back to your team with appropriate descriptions and priorities.