Once your new print environment has been implemented, we will initiate our full management service. Management is not confined to just managing the devices, but also includes meeting required service levels (including those for consumables replenishment, break-fix services and  support). We focus on collecting information, providing excellent levels of support and regular communication back to the customer.

Asset Management
We maintain a single database containing information on all your managed devices such as device type, capability, cost, location, users, contracts, meters and performance. This helps us manage your environment effectively, ensures accurate reporting and allows us to identify further potential areas for improvement.

Service Desk
HiberniaEvros has gained a reputation for the quality of our support services and the technical ability and skills of our support staff. Should there be a problem, your users can contact our Service Desk. If the issue cannot be resolved on that first contact, the Service Desk will keep the user informed of progress.  As we will be remotely monitoring your print environment, our team will be able to quickly diagnose the problem.  In many cases, we will become aware of issues before your users and be able to resolve them before they become problems - thus helping to ensure continuity of service. 

Reporting
Key to the provsion of a truely effective managed print service is the collection and reporting of information. In addition to providing an ongoing analysis of how the service is performing aganst contracted SLAs and defined budgets, we will regularly report opportunities for additional efficiencies and other potential changes to meet evolving business needs.  You will also be able to access all relevent information when you need it via a web-based service portal. This information will include usage reports, requests for supplies, meter reading and breakdown reports.

Invoicing
We will supply a single, consolidated invoice for every location/group based on a cost per page model. The invoice will also contain detailed management reporting as part of a transparent pricing approach.

Contact us NOW to see how you can reduce costs and improve efficiency with Managed Print Services