"Tailored solutions for every eventuality"
End-user support is at the heart of best practice IT service provision. 360 provides a permanently manned, ITIL-conformant service desk. Our team of certified and exceptionally skilled support engineers deliver first class support. Your infrastructure must be up and running 24x7, anytime and from anywhere;
Level 1 - MCSE certified engineers resolve typical, every day issues such as password resets, application access etc.
Level 2 - Senior system administrators resolve complex infrastructure related issues such as unavailable servers, crashed databases etc.
Level 3 - All escalated or technology specific complex issues, such as underlying issues causing on-going problems are referred to our senior solution architects.
It is important you protect the physical systems, the operating environments, and the applications - across all tiers of your infrastructure. We already deliver a range of services to the highest standards with most issues identified and resolved, before they become a real problem for your business. If they do, 360 customers have peace of mind knowing they benefit from our ability to deliver:
|Break/Fix and Warranty Delivery||Our nationwide network of service engineers will be dispatched to repair or replace covered equipment. We can include warranty-based support on a wide variety of products.|
|Monitoring IT Environments||We can usually spot problems before they occur, preventing costly disruptions to your business|
|Remote and On-Site Troubleshooting||Most issues can be resolved remotely but we also work onsite as required.|
|Patch Management and Updates||Vendors frequently release patches and software updates. We will notify you when new upgrades or patches are released and plan their implementation to meet operational requirements.|
|Data Back-Up, Test and Restore||For peace of mind it is critical that your backup regime is regularly tested to ensure that it will work when you really need it to. At agreed intervals, we will perform backups, test their validity, and then restore them to confirm that all data is recoverable.|
|Security Services||We can provide experts that will assess your infrastructure to ensure that you are protected. Only authorised users have appropriate access rights.|
|E-Mail Management||MiMail is a fully managed email filtering service that checks all emails coming into your organisation for spam, viruses, phishing, Trojans, and worms.|