HiberniaEvros Implements Fully Outsourced Managed Service for CER

The CER is the regulator for the electricity and natural gas sectors in Ireland. Working within the framework of national and EU energy policy, CER promotes competition in the electricity and natural gas sectors so that customers can ultimately benefit from competitive pressures on prices and services.

CER wished to fully outsource IT support services for their 80 users and following a public procurement exercise, HibernEvros was selected to provide the new outsourced service.

Main Services Delivered

HibernaEvros is completely responsible for the successful operation of CER’s IT infrastructure. Prior to the commencement of the new support model, HiberniaEvros completed a detailed audit of the IT infrastructure within CER.

The service includes, but is not limited to:

• Full unlimited helpdesk support including telephone and remote access between 8:00am and 6:00pm, Monday-Friday
• Software support including industry standard server and application software rebuilds.
• Dedicated key account manager and technical lead appointed to CER.
• Proactive monitoring of Server/Storage/Backups.
• IT Consultancy and Implementation Services.

Additional Services and Benefits

Following the initial audit, HiberniaEvros recommended a programme of improvements  to ensure the long term suitability, reliability and overall efficiency of the CER IT infrastructure, including the recommendation of new technologies.

Our team has also succesfully implemented a new data backup project, assisted CER in implementing a new DR solution and assisted CER in moving to a manged print environment.

By availing of these services CER no longer have a dedicated IT department. It has allowed CER to consolidate the overall IT management within CER into their Projects office team.