360 Managed Services

Solutions Tailored with Methodical Precision

360 Managed Services We provide a range of Managed Services designed to keep your mission critical ICT infrastructure operating. We call it the 360 Difference; we tailor fit solutions to suit your business with ensuring your exact business and operational needs are satisfied. Fully Manned 24/7 support is provided from our specially designed Network Operations Centre (NOC).

This allows us to deliver real savings and service improvement. Through the NOC we offer a range of support options, delivered to principles outlined in the internationally recognised ITIL standards. These include maintenance, break/fix and warranty delivery, security services, e-mail management, data back-up, service desk outsourcing and technology logistics services to provide assistance in projects that involve the moving/replacement of equipment with minimal service disruption.

Working closely with the leading technology vendors ensures we have the skills to deliver the highest levels of technical service to our clients. We continue to invest time and resources into maintaining and improving these partnerships.

The Total Solution

We have redifined how Managed Services should be delivered; through a tailored service designed around your needs. 360 is the first Total Solution on the market; covering all angles with methodical precision.

Managed Services
Outsourced Helpdesk
DataCentre Services
Services

360 Managed Services

Managed Services

Break/Fix and Warranty Delivery
Patch Management and Updates
Data Back-Up, Test and Restore
Security Services
Monitoring IT Environments
E-Mail Management
Remote & On Site Troubleshooting of systems

360 Outsourced Helpdesk

Shared Helpdesk -
Resources providing the service are off site and shared amongst other companies requiring an Outsourced Service Desk. Where desk-side support is required, the resolution will be either to deploy to site or pass back to the customer on site team. This is dependent on the contract in place.

Dedicated Helpdesk -
Resources are dedicated to One Customer only. Provision of the service can be either on site or off site as required, with desk side support being resolved by the dedicated team if On-site or passed back to the customer team as required if off site.